Service Level Agreement (SLA)

This Service Level Agreement applies to paid WebLab Group services, including APIs, hosted services, and managed infrastructure services.

• Target service availability: 99.5% per calendar month.
• Planned maintenance periods are excluded from availability calculations.
• Emergency maintenance may be performed without prior notice.
• Support requests are normally answered within 48 business hours.
• Critical service interruptions are prioritized whenever possible.

This SLA does not apply to:

• Beta or experimental services.
• Third-party provider outages.
• Customer configuration errors.
• Force majeure events.

This SLA represents service targets and does not constitute a financial guarantee unless explicitly agreed in writing.

Support: